Shipping policy

Last updated: 31 July 2026

This Shipping Policy explains how SUNRIVA processes and delivers orders placed through www.sunriva.com.au.

Where we ship

Available delivery destinations are shown at checkout. If your address is not accepted at checkout, please email us before ordering so we can confirm whether delivery is available.

Processing time

We aim to dispatch orders within 1–3 business days after payment is confirmed, excluding weekends and public holidays. Processing may take longer during launches, promotions, peak seasons or circumstances outside our reasonable control. If we become aware of a significant delay, we will contact you using the details provided with your order.

Shipping rates and delivery estimates

Available shipping methods, charges and estimated delivery times are displayed at checkout. Delivery estimates begin after dispatch and are not guaranteed. Carrier delays, weather, remote-area delivery and other circumstances may affect delivery times.

Tracking

Where tracking is available, we will send tracking details to the email address provided with your order. Tracking information may take time to update after dispatch.

Delivery addresses

Please provide a complete and accurate delivery address. If you notice an error, contact hello@sunriva.com.au as soon as possible. We cannot guarantee changes after processing has begun. Additional carrier charges caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

Authority to leave and unattended delivery

If you request authority to leave, or if a carrier leaves the parcel in accordance with its delivery terms, responsibility for the parcel passes as permitted by applicable law once it has been delivered to the nominated location. Choose a secure delivery address whenever possible.

Delayed, lost or damaged parcels

If tracking shows an unusual delay, your parcel appears lost or it arrives damaged, contact us promptly with your order number. We will work with the carrier and provide any remedy required under the Australian Consumer Law. Keep the packaging and take photographs if the parcel or products are damaged.

International orders

If international delivery is offered at checkout, the customer is responsible for any import duties, taxes or customs charges imposed by the destination country, unless stated otherwise. Customs processing may delay delivery. Customers are responsible for confirming that products may be lawfully imported into their destination.